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Privacy Policy

Last updated: February 2017

  1. Introdution
    1. This privacy policy (the “Privacy Policy”) explains our approach to any personal data that you might supply to us (or that might be collected from you) (“Information”) when you use the Service. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”).
    2. This Policy relates to your use of the Service as provided by us as set out in, and should it should be read in conjunction with, our Terms of Service.
  2. Gemma Went Ltd, (http://gemmawent.co.uk), is the data controller of your Information for the purposes of the Act.
  3. Consent
    1. By using the Services you consent to our collection and use of your Information as described in this Privacy Policy. If we change our Privacy Policy and/or procedures, we will post those changes on the Services to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it.
    2. Your continued use of the Services after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Privacy Policy, as amended. We encourage you to bookmark this web page and review this Privacy Policy regularly.
  4. The Information we Collect
    1. The type of information we may collect includes:
      1. Your full name
      2. Your address and postcode
      3. Your contact information (such as your email address)
      4. You payment details
      5. General information about yourself (such as your interests, your experience of our services and products or other services and products and your contact preferences)
      6. Information relating to your use of our Services
    2. We may also collect certain Information about your mobile device, computer hardware and software, which may include the following:
      1. IP address of device(s) used
      2. Browser type
      3. Operating system and device type
      4. Approximate location (e.g. London or Tokyo)
      5. Access times and dates
      6. Referring website addresses
  5. We collect the information you provide us with when you sign up for the Services, or we may collect, your information using the information you voluntarily provide to us.
  6. How We Use Your Information
    1. To provide products and services that you have requested.
    2. To check that you comply with these Terms of Service.
    3. To send communications and administrative emails about the Services, our products, and updates to your account.
    4. To analyse, benchmark and conduct research on user data and user interactions with the Services and our products and services.
    5. For our internal record keeping.
    6. To contact you to answer any queries you may have.
  7. Marketing
    1. Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about other products or services offered by us, and/or products or services offered by our group companies.
    2. If you decide you do not want to receive those marketing communications, you can unsubscribe using the following method
      1. On each marketing communication there will also be an opportunity for you to unsubscribe (usually in the footer of the email)
  8. Security of Your Information
    1. We do not pass your information on to a third parties.
    2. However, unfortunately, the transmission of information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the Internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the Act. Once we have received your Information we will use security procedures and features to prevent unauthorised access to it.
  9. Our Retention of Your Personal Information
    1. We will take all reasonable steps to retain your Information only for as long as reasonably necessary. If you no longer want us to store your Information you may request for it to be removed from our records. Please see below for details of how to request removal.
  10. How To Find Out What Personal Information We Hold on You
    1. Under the Act, you have the right to request a copy of the Information that we hold about you. There may be an administration fee of £10 associated with this request and it will require two pieces of identification to prove your identity.
    2. If you would like to request a copy of the Information that we hold about you, please make a written application to Support Team [email protected] or contact us using the details provided at the end of this Privacy Policy.
  11. How To Correct or Remove Information About You Held By Us
    1. You also have the right to have Information removed or for any inaccurate Information about you to be corrected.
    2. If your Information requires amending, this can be done by contacting us using the details provided at the end of this Privacy Policy.
    3. If you require us to correct or update your information, we will endeavour to do so as swiftly as possible. However, until such Information has been correctly amended, communications may be sent using the original details until the changes have been processed.
    4. If you would like your Information to be removed from our records, this can be done by unsubscribing to any communications you receive from us or by contacting us using the details provided at the end of this Privacy Policy.
    5. Please note:
      1. That the removal of Information may prevent us from supplying certain services to you;
      2. Even if you delete Information, we may retain your Information in conformance with our data retention policy.
  12. How to Contact Us
    1. If you have any questions about how we collect, use and share your data, you may contact us as follows:
      1. Email Support Team: [email protected]